Effective date: 8 September 2026
Please read these Terms before ordering. They apply to customised physical collectables and include important rules about the content in an avatar or character, manufacturing variations,cancellations and platform rights.
InGameCollectables Limited (New Zealand company number 8557314), trading as In Game Collectables or IGC (IGC, we, usand our), creates made-to-order physical collectables derived from digitalavatars, characters or other game-related content (Collectables). You can contact us at hello@igc.studio.
These Terms govern your use of the ordering experience and each order for a Collectable, whether the order uses a Roblox Integration, begins through a Studio Direct integration in a partner game,website or storefront, or is completed through an IGC website, Shopify, QR codeor another authorised checkout link (Order Interface). The product listing,checkout details, our acceptance email and these Terms together form the contract for your order.
These Terms apply to paid orders and, where relevant, to free samples, alpha or beta orders, giveaways and promotional Collectables offered through either route. Price and payment provisions do not apply where no payment is required.
Customer Content: the avatar, character,configuration, clothing, accessories, textures, images, names, designs and other material that you select, submit, upload, authorise us to retrieve, or ask us to reproduce in a Collectable
Game Platform: a third-party game,experience, platform or service through which you access the Order Interface or from which Customer Content is obtained
Platform Content: content owned or controlled by a Game Platform, game developer or other third party, including platform-created avatar bodies, templates, logos, names, user-interface elements and virtual items
Studio Content: characters, game assets,branding, environments, virtual items and other content supplied, selected or authorised by a Partner Studio for use in a Studio Direct Collectable
Partner Studio: a game developer,publisher, platform operator, intellectual-property owner or authorised licensee that directly integrates or offers the IGC service
Roblox Integration: an Order Interface that begins in a Roblox experience or uses Roblox Commerce or another Roblox-authorised commerce flow
Studio Direct: a direct commercial or white-label integration between IGC and a Partner Studio, including an Order Interface in the studio's game, website, store front or approved checkout link
Production File: a digital model, mesh, texture, print-ready file or other technical output created or adapted by IGC to manufacture a Collectable
You may only use the Order Interface if permitted by the applicable Game Platform and local law. We do not knowingly accept an order placed by a child under 13.
To enter into a purchase contract, you must have reached the age of legal majority where you live. If you have not, aparent or legal guardian must review these Terms, authorise the use of the Customer Content and place or expressly approve the order as the contracting customer. The parent or guardian is responsible for the order, payment and compliance with these Terms.
The Collectables are intended as display collectables for people aged 16 and over. They are not designed as toys for children. See the Product safety section below.
IGC makes its service available through two principal routes: Roblox Integration and Studio Direct. The route used for your order will be identified in the Order Interface or checkout.
A Game Platform or Partner Studio is separate from IGC. Its own terms, community standards, commerce rules, privacy notice and other policies continue to apply to your use of its game,experience, platform or store front. These Terms govern the part of the transaction provided by IGC and do not replace those rules.
Unless the checkout expressly identifies a Partner Studio or another entity as the seller, IGC is the seller and contracting party for the physical Collectable. If another seller is identified, that seller's sale terms govern the purchase and IGC acts only in the technology, customisation or manufacturing role stated at checkout. The checkout should also identify who is responsible for payment, fulfilment,delivery, customer service, returns and refunds.
References to a Game Platform, Partner Studio or game are descriptive only. They do not by themselves mean that the relevant owner sponsors, endorses or licenses IGC or a Collectable. We will usenames, badges, logos, characters and other protected content only where and in the manner authorised by the relevant owner.
If an order uses a Roblox Integration, you must comply with the then-current Roblox Terms of Use, Commerce Terms, Commerce Standards, Community Standards and eligibility rules. The purchase of the physical Collectable is completed through the commerce provider website in real currency, not Robux. Roblox Corporation is not a party to the sale and is not responsible for IGC's manufacture, fulfilment, delivery, customer service, returns or refunds.
Roblox owns or controls certain Platform Content. Roblox currently identifies R6 and R15 avatars, Roblox Boy, RobloxGirl, Roblox Man, Roblox Woman and specified derivatives as Classic Avatars, and treats altered versions as Modified Classic Avatars. Roblox's published Creator Terms restrict the use of Classic Avatars and Modified Classic Avatars, including their parts, in off-platform physical merchandise.
IGC will only accept or manufacture a Collectable containing a Classic Avatar, Modified Classic Avatar, Roblox mark or other Roblox-owned content if IGC is satisfied that the particular use is covered by a current written licence, approval or other authorisation from Roblox. If that authorisation does not exist or is withdrawn, we may reject,cancel or pause the order and refund any amount paid for the unfulfilled Collectable. This applies to paid, free, pilot and promotional Collectables.Your warranty or consent cannot substitute for Roblox's authorisation.
Roblox is a trademark of Roblox Corporation. Any permitted use of the Roblox name, official badge or othermarks must follow Roblox's brand rules and any applicable written agreement. Ownership of a physical Collectable does not grant you any right to use Roblox's marks or content commercially or to imply Roblox endorsement.
A Studio Direct order is offered under a direct commercial or white-label arrangement between IGC and a Partner Studio.It may begin in the Partner Studio's game, website or store front and may transfer you to an IGC or ecommerce checkout to complete the order.
The Partner Studio retains its rights in Studio Content and may authorise IGC to reproduce specified Studio Content in physical Collectables. IGC will only accept a Studio Direct order if it iss atisfied that the proposed product and use fall within the Partner Studio'sauthorisation. You are not asked to warrant ownership of unaltered Studio Content supplied to IGC by the Partner Studio; your promises under these Terms apply to Customer Content you add, select from another source or ask us to include.
The Partner Studio may set product, territory, age, content and brand restrictions and may review or approve a preview, listing or order. If a required studio approval is refused, expires or is withdrawn, IGC may reject, pause or cancel the affected order and refund any amount paid for the unfulfilled Collectable.
Unless the checkout expressly states that the Partner Studio is the seller or fulfilment provider, questions about payment, manufacture, delivery, returns and refunds should be directed to IGC at hello@igc.studio. Questions about the game, account, Studio Content or a studio-issued digital benefit should be directed to the Partner Studio.
A Studio Direct purchase gives you ownership of the delivered physical object only. It does not transfer intellectual-property rights in the Partner Studio's game, characters, branding, virtual items or other Studio Content, or permit commercial reproduction, promotion or resale unless the Partner Studio separately agrees in writing.
You keep whatever ownership rights you lawfully hold in Customer Content. As between you and IGC, we do not claim ownership of your original Customer Content merely because it is used to make an order.
When you submit or select Customer Content,you promise that:
• you are using your own account and avatar, or you have the account holder's and any affected person's permission;
• for Customer Content you supply or add, excluding unaltered StudioContent supplied to IGC by a Partner Studio, you own the relevant rights or hold a valid permission that expressly allows that content to be reproduced, adapted and embodied in an off-platform physical product for personal use;
• the right to equip, access or use a virtual item does not by itself give you the right to make physical merchandise, except to the extent a Game Platform or Partner Studio has separately granted that right to IGC for the relevant order;
• the Customer Content and the requested Collectable do not infringeintellectual property, privacy, publicity, personality or other rights, breacha contract or platform rule, or violate any law;
• the Customer Content does not include another person's face, likeness, name or personal information without their permission; and
• you are ordering for personal, domestic or household use and not for commercial manufacture, promotion or resale.
You grant IGC a non-exclusive, worldwide,royalty-free licence to access, retrieve, host, copy, analyse, moderate, resize, convert, adapt, repair, thicken, simplify, pose and otherwise technically process the Customer Content only as reasonably necessary to:
• show you a preview and assess rights, safety and manufacturability;
• create the Production File and manufacture the number of Collectables ordered;
• process payment, package, deliver and support the order;
• investigate defects, process cancellations, returns, refunds orcharge backs; and
• prevent fraud, comply with law, respond to rights claims and keep limited records required for tax, accounting, safety or legal purposes.
We may sub license this licence only to the service providers involved in those purposes, such as hosting, model-generation, moderation, manufacturing, payment, ecommerce and delivery providers. For a Studio Direct order, we may also disclose and sublicense the relevant Customer Content to the Partner Studio only as needed for approval, fulfilment, support, rights enforcement or compliance. The licence lasts only while reasonably needed for those purposes, subject to backups and records we must retain. We will not use your Customer Content or Collectable in public advertising or a public gallery without separate permission.
IGC may use automated checks and human review, request evidence of rights, or ask you to replace or remove an element. We may reject, pause or cancel an order if we reasonably believe that theCustomer Content cannot lawfully or safely be manufactured, breaches theseTerms or platform rules, presents reputational or technical risk, or is the subject of a rights complaint. If we cancel before fulfilment for these reasons, we will refund the price paid for the unfulfilled Collectable, unless the payment is lawfully withheld because of fraud or charge back abuse.
You must not submit or request content that:
• is unlawful, infringing, counterfeit, deceptive or obtained through unauthorised access;
• sexualises a minor, depicts child exploitation, includes nudity orsexually explicit material;
• promotes hatred, harassment, terrorism, violent extremism, self-harmor graphic violence;
• depicts illegal drugs, realistic weapons or instructions for criminal activity;
• contains malware, malicious code or information intended to compromise a system or person; or
• is otherwise prohibited by the applicable Game Platform's community, advertising or commerce standards.
For Roblox Integration orders, the prohibited categories in Roblox's then-current Commerce Standards also apply to the product and listing. For Studio Direct orders, the Partner Studio's then-current content, brand, safety and commerce restrictions also apply. If content appears to involve child exploitation, credible threats or other serious illegality, we may preserve and report it as required or permitted bylaw.
IGC and its licensors own the Order Interface, software, workflows, model-generation methods, manufacturing know-how, templates and other technology used to provide the service. Subject to underlying Customer Content and third-party rights, IGC also owns any independent intellectual property it creates in a Production File. You do not receive the Production File, source files, software or a licence to reproduce additional Collectables unless we agree in writing.
Ownership of the delivered physical Collectable does not transfer copyright, trademark or other rights in the avatar, game, virtual items, Customer Content, Platform Content or Production File. You may possess and display the Collectable for personal use, but may not scan, copy, manufacture, market or commercially exploit it where that would infringe those rights.
Follow the prompts in the Order Interface and check the preview, product description, quantity, delivery address, price, taxes and shipping charges before submitting the order. You are responsible for the accuracy of the information you provide and for being authorised to use the chosen payment method.
Submitting an order is your offer to buy the Collectable under these Terms. An automated receipt or payment acknowledgement does not by itself mean we have accepted the order. A contract is formed when we send an acceptance or production confirmation, after any payment, rights, moderation, fraud and manufacturability checks we require.
We may decline an order because of unavailable delivery, a pricing or listing error, suspected fraud, technical failure, safety concerns, inability to manufacture, uncertainty about rights,platform or Partner Studio moderation, refusal or loss of a required approval,or a channel-specific restriction. If we decline after payment, we will refund the amount paid for the unfulfilled Collectable to the original payment method.
Each Collectable is generated and manufactured on demand. A digital preview is an illustration of the expected result, not an exact sample. Screen settings, source asset quality and the manufacturing process may cause reasonable differences in colour, texture, surface finish, scale and fine detail.
You authorise IGC to make technical adjustments reasonably required for a stable and manufacturable Collectable, including changing wall thickness, simplifying or reinforcing small details, closing gaps, adjusting pose or contact points, adding a base or support, and scaling or repositioning elements. We will seek your approval or offer cancellation if we propose a change that materially alters the overall character shown in the accepted preview, unless the change is required by law, safety rules, a rights holder or an applicable Partner Studio approval.
Minor visible print layers, colour variation, support marks and the omission or reinforcement of details too small to manufacture are not defects if the Collectable remains of acceptable quality and materially matches its description and accepted preview. Nothing in this paragraph limits a mandatory consumer guarantee.
Collectables are decorative display itemsfor people aged 16 and over, not toys. They may contain small, fragile orpointed parts. CHOKING HAZARD: small parts. Keep away from children under 3years. Do not place in the mouth. Unless the product listing says otherwise, Collectables are not food-safe, dishwasher-safe or suitable for prolonged heat, direct sunlight, water or outdoor use.
Follow the instructions and warnings supplied with the Collectable and take care when opening packaging or using sharp tools. Adult supervision is required if a younger person handles a Collectable. A stated age recommendation does not replace any product classification, testing, labelling or safety requirement that applies by law.
Prices are shown in the currency stated in the Order Interface, normally USD. The checkout will show the product price, shipping charges and taxes that we are required to collect. You authorise the payment provider to charge the total displayed. Payment processing is also subject to the payment provider's terms.
For deliveries outside the country of dispatch, you are responsible for import duties, customs charges and local taxes not collected at checkout. You must comply with import restrictions and may be treated as the importer of record. We will not describe the value of a shipment inaccurately.
Contact hello@igc.studio immediately if you need to correct or cancel an order. Because a Collectable is personalised and production may begin soon after acceptance, we cannot guarantee a change or cancellation after the Production File or manufacturing work has started. Where the law permits, we may deduct reasonable, disclosed costs already incurred from a cancellation refund. We will not do so where mandatory law requires afull refund.
If we ask you to approve a material production change or delivery delay, you may cancel and receive a refund for the unfulfilled Collectable instead. Your statutory cancellation rights, if any, are unaffected.
We deliver only to the locations offered at checkout. Delivery and shipment dates are estimates unless expressly confirmed as guaranteed. You must provide a complete and accurate delivery address and any information reasonably required by the carrier or customs authority.
If we cannot ship within the promised time, or within the period required by applicable law, we will notify you and, where required, ask you to agree to the delay or provide a refund. Events outside our reasonable control may extend estimated times, but do not remove rights that applicable law gives you for delayed or failed delivery.
Delivery is complete, and risk passes to you, when the Collectable is delivered to the address or authorised recipient stated in the order, except where mandatory law provides otherwise. Ownership of the physical Collectable passes once we have received full payment. Contact us promptly if a package is lost, damaged, misdelivered or shown as delivered but not received so we can investigate with the carrier.
Because Collectables are made to your specification, we do not accept returns merely because you change your mind, except where applicable law gives you that right. This does not affect your rights if a Collectable is faulty, unsafe, damaged in delivery, materially different from its description or preview, or otherwise fails a mandatory consumer guarantee.
If there is a problem, contact hello@igc.studio as soon as reasonably possible with your order number and a description of the issue. We may request photographs and may ask you to retain or return the Collectable while we assess the claim. If the claim is valid, the available remedy may include repair, replacement, refund or another remedy required by law. We will cover reasonable return costs where required.
Because a Collectable is custom, an identical replacement or spare part may not always be available. We may reproduce it from a retained Production File, offer a reasonably equivalent replacement, repair it or provide a refund, subject to your mandatory rights. Damage caused after delivery by misuse, accident, unauthorised modification,normal wear or failure to follow care instructions is not a manufacturing defect.
A product listing may state that a purchase includes a specific virtual item or other digital benefit. Any such benefit is also governed by the relevant Game Platform's or Partner Studio's terms and is not transferable unless those terms allow it. Platform and studio availability may change. If the physical order is cancelled, reversed, charged back orrefunded, the Game Platform or Partner Studio may withhold or revoke the associated digital benefit. Unless the listing expressly states otherwise, a physical purchase does not include Robux or any other virtual currency. For a Studio Direct order, the Partner Studio is responsible for issuing, supporting and revoking a studio-provided digital benefit unless the checkout expressly allocates that responsibility to IGC.
To provide the service, IGC may receive and process information from you, a Game Platform, a Partner Studio, Shopify and other providers, including a platform or studio user ID or display name, avatar configuration, Customer Content, Studio Content selections, order and entitlement status, contact details, delivery address, transaction information and support communications. We also use automated tools to convert and assess content and create a manufacturable Production File.
Our collection, use, disclosure, storage,retention and deletion of personal information are described in the IGC PrivacyPolicy. The relevant Game Platform, Partner Studio and payment providers process information under their own privacy notices. For a Studio Direct order,we may exchange order, approval, entitlement and support information with the Partner Studio as reasonably necessary to provide the integration. A parent or guardian placing an order for a minor must ensure that the information is provided lawfully.
Nothing in these Terms excludes, restricts or modifies a guarantee, right or remedy that cannot lawfully be excluded. This includes rights that may apply under the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986, United States federal or state law, and the consumer law of the place where you live.
Subject to those mandatory rights, we warrant that a Collectable will materially match its description, be of acceptable quality and be fit for the ordinary purpose of a decorative collectable. We do not warrant that the Game Platform, an experience, virtual item or Order Interface will remain available or unchanged, or that a rightsholder will continue to permit particular content.
Nothing in these Terms limits liability for fraud or wilful misconduct, death or personal injury caused by negligence, or any liability, consumer right or remedy that cannot lawfully be excluded or limited.
To the maximum extent permitted by law, IGC is not liable for a loss that was not reasonably foreseeable when the contract was formed, for loss caused by incorrect information or an act or omission for which you are responsible, or for business loss, loss of profit, loss ofo pportunity or loss of data arising from a Collectable purchased for personal use. For any other claim that can lawfully be limited, IGC's aggregate liability relating to an order will not exceed the amount paid for that order.
IGC is not responsible for the operation, content, suspension, moderation or termination of a Game Platform or third-party service. However, this does not excuse IGC from responsibility for its own obligations or for providers acting on its behalf where applicable lawmakes IGC responsible.
To the extent permitted by law, if a third party makes a claim because Customer Content you supplied materially breaches the promises in these Terms, you must reimburse IGC for reasonable losses and external costs that arise directly from that claim. This does not apply to the extent the claim results from IGC using Customer Content outside the limited licence you granted, from IGC's negligence or misconduct, or from content IGC added without your instruction. We will give you reasonable notice of a claim and will not agree to an admission on your behalf without your consent.
If you believe Customer Content, a listing or a Collectable infringes your intellectual property, privacy or publicity rights, email hello@igc.studio with your contact details, identification of the protected work or right, the affected content or order, where it appears, the basis of your claim, and a statement that the information is accurate and you are the rights holder or authorised representative. We may request verification, disable an order or listing, preserve relevant records and cooperate with a Game Platform or lawful authority.
We are not responsible for delay or failure caused by an event outside our reasonable control, including carrier disruption, disaster, epidemic, labour disruption, shortage, cyber incident, government action, platform outage or withdrawal of a required third-party approval. We will take reasonable steps to reduce the impact, notify you if your order is materially affected and comply with applicable rules concerning delay, cancellation and refund.
We may change these Terms for future use or orders, including to reflect changes in the service, law or Game Platform rules. The version presented and accepted when you submit an order will govern that order unless a change is required by law or you agree otherwise. We will post the current version on igc.studio and state its effective date.
We may use affiliated companies and specialist providers to perform our obligations, including model processing, manufacturing, payment, ecommerce, warehousing and delivery. We may also coordinate with a Partner Studio for Studio Content, approvals, digital benefits and customer support. Each Partner Studio remains responsible for its own game, Studio Content and obligations identified at checkout. IGC remains responsible for its own obligations to the extent required by law. You may not transfer your order or rights under it without our consent, except where mandatory law permits.
If a provision is unlawful or unenforceable, it will be limited or removed only to the minimum extent necessary and the rest of the Terms will continue. A delay in enforcing a rightis not a waiver. These Terms, the product listing, checkout details and acceptance confirmation are the entire agreement about the order, but do not exclude a representation or right that cannot lawfully be excluded.
These Terms and each order are governed by New Zealand law. The courts of New Zealand have non-exclusive jurisdiction. This choice does not deprive you of mandatory consumer protections or access to a court or dispute process that applicable law makes available in the place where you live.
Please contact hello@igc.studio first so we can try to resolve a complaint promptly. You may also use any consumer dispute process or regulator available to you under applicable law.
InGameCollectables Limited (New Zealandcompany number 8557314), trading as In Game Collectables / IGC
Email: hello@igc.studio
Website: igc.studio
